Please read this privacy notice carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use and are responsible for certain personal information about you in the delivery of our services which includes the operation of rental properties. When we do so we are subject to data protection laws that apply in the United Kingdom which includes the UK version of the General Data Protection Regulation ("GDPR").
When we say "we", "us" or "our" in this privacy policy, we mean ProperTies Living Limited. For the purposes of this privacy policy, we are the "controller" of personal information collected from use of the website www.propertieslivinggroup.com
You can contact us by email, or in writing at headoffice@propertieslivinggroup.com
We may collect and use the following personal information about you including:
This personal information is required to help navigate our site and also use of our services. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.
Our calls are recorded and monitored for our legitimate interest in training, quality assurance and compliance purposes. Any personal data collected during the call will be processed in accordance with this privacy notice.
We collect most of this personal information directly from you - in person, by telephone, text or email and via our website. However, we may also collect information:
Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The list below explains what we use your personal information for and our legal basis for doing so:
The above does not apply to special category personal information, which we will only process with your explicit consent or where we have a requirement for safety purposes, e.g. for access to our buildings.
We may use your personal information to send you updates (by email, text message, telephone or post) about our products, including exclusive offers, promotions or new products where we have a lawful basis to do so, including your consent.
We will always treat your personal information with the utmost respect and never sell or share it with other organisations outside the group for marketing purposes.
You have the right to opt out of receiving promotional communications at any time by contacting us at data@propertieslivinggroup.com
We may ask you to confirm or update your marketing preferences if you instruct us to provide further products in the future, or if there are changes in the law, regulation, or the structure of our business.
We routinely share personal information with:
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to the services to ensure they can only use your personal information to provide services to us and to you.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. For example, we may share information about suspected fraudulent activity on your account with the Police.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
Information may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).
Some of these third parties may be based outside the UK and European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: ‘Transferring your personal information out of the UK and EEA'.
We will keep your personal information while you have an account with us or we are providing services with you. Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. Further details on this are available on request.
When it is no longer necessary to retain your personal information, we will delete or anonymise it.
To deliver services to you, it is sometimes necessary for us to share your personal information outside of the UK, e.g.:
These transfers are subject to special rules under UK data protection law, because some non-UK countries do not have the same data protection laws as the UK. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the UK authorities.
If you would like further information please contact us.
Data protection laws give you a number of rights as set out below. If you would like to exercise any of your rights, please contact us in writing, with details allowing us to confirm your identity. Contact can be made using any channel, however, we would prefer that formal correspondence is directed to data@propertieslivinggroup.com
Access: you may request access to a copy of your personal information.
Withdraw Consent: where our processing of your personal information is based on your consent, you can withdraw your consent at any time.
Rectification: you may ask us to rectify any inaccurate information we hold about you.
Erasure: you may ask us to delete the personal information we hold about you, where there is no reason for us to continue to hold your information.
Portability: you may ask us to provide you with the personal information that we hold about you in a structured, commonly used, machine readable format, or you can ask us to send your information in this format to another controller.
Object: you may object to our processing of your personal information.
Restriction: you can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
If you are not happy with the way in which we process your personal information, or the way in which we handle any request by you to exercise your privacy rights, please contact us at data@propertieslivinggroup.com, additionally, you may make a compliant to the ICO by visiting their website at https://ico.org.uk/concerns/ or on 0303 123 1113.
We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
This privacy notice was last updated in February 2026.
We may change this privacy notice from time to time—when we make any substantial or material changes, we will announce this on our main website homepage.
If you would like this notice in another format (for example audio, large print, braille) or have any additional queries please contact us at headoffice@propertieslivinggroup.com (see ‘About us’ above).
If you have any questions or comments regarding this privacy notice, or if you’re not happy with the way we use your information, please contact us using the details below.
By post:
Data Protection Officer
Royal London Group
Royal London House
Alderley Park
Congleton Road
Nether Alderley
Macclesfield
SK10 4EL
By email: GDPR@royallondon.com